These are frequently asked questions about theatre tickets we issue to members directly from us. If you're looking for more frequently asked questions regarding another section of The Lexo Club then click here.
Where do the Lexo Club get their tickets from?
We are a fully bonded London theatre ticket agency and distributor, and we work directly with all the major theatre groups in London including Andrew Lloyd Webber's Really Useful Group, Nimax Theatres, Ambassador Theatre Group, Delfont Mackintosh Theatres and many more individual theatres and smaller theatre groups.
We connect directly to the box offices of a number of West End theatres or hold a ticket allocation for each performance, allowing for both last minute theatre bookings and the maximum number of available London theatre tickets on sale at any one time.
We connect directly to the box offices of a number of West End theatres or hold a ticket allocation for each performance, allowing for both last minute theatre bookings and the maximum number of available London theatre tickets on sale at any one time.
How do i purchase tickets from you?
Currently, you can only purchase tickets from us by making a request for a performance to The Lexo Club Concierge. We are however working on allowing our member to book directly with us and select their seats for any performance by logging in to their members area, although this project is not out yet.
How will i be charged?
You need to be a member to purchase tickets, however they can be gifts for friends, family or clients. Currently theatre tickets are available to all of our members.
RESELLING TICKETS IS STRICTLY PROHIBITED AND WILL VOID TICKETS AND RESULT IN A BAN FROM THE LEXO CLUB.
RESELLING TICKETS IS STRICTLY PROHIBITED AND WILL VOID TICKETS AND RESULT IN A BAN FROM THE LEXO CLUB.
Are you s.t.a.r approved for theatre tickets?
We are full members of S.T.A.R., the Society Of Ticket Agents and Retailers.
How last minute can you get me tickets?
We can normally issue tickets up until the doors close outside and the show starts.
Can you get sold out theatre tickets?
Yes, more than 90% of the time we can.
Can i resell tickets?
RESELLING TICKETS IS STRICTLY PROHIBITED AND WILL VOID TICKETS AND RESULT IN A BAN FROM THE LEXO CLUB.
What theatres are on the lexo club?
We currently work with an extremely large array of theatre groups and we would recommend checking The Lexo Club Map or contacting the concierge to view the theatres involved.
Do i need to bring my lexo club membership card with me?
As always when taking advantage of your membership with The Lexo Club, you should have your membership card on your person. Tickets as gifts are not subject to this condition.
What's the difference between face value and selling price?
Face Value is the price printed on a ticket at the theatre. Selling Price is the final price including Booking Fees and VAT.
How will i be charged?
As per usual, your tickets will be charged to your payment method linked to your account with The Lexo Club.
do you accept theatre tokens?
We currently do not accept Society of London Theatre's theatre tokens. These need to be redeemed directly with the theatre itself. However our concierge is able to assist you in redeeming them directly with the theatre so be sure to request assistance with this.
What are stalls and dress seats? and which are better?
Stalls are otherwise knows as Orchestra Stalls or Orchestra Seats. They are the lowest seating section of the theatre and closest to the stage. Dress Circle or Royal Circle is the next tier of seating above the Stalls, this is sometimes known as the first balcony or mezzanine.
Our top price seats consist only of the best seats in the theatre, typically most of the Stalls and the first few rows of the Dress Circle. None of our top price or "Best Seats" will have restricted views.
We do also have less expensive tickets which may have restricted views available upon request.
Our top price seats consist only of the best seats in the theatre, typically most of the Stalls and the first few rows of the Dress Circle. None of our top price or "Best Seats" will have restricted views.
We do also have less expensive tickets which may have restricted views available upon request.
is there a dress code?
We ask all members of The Lexo Club and their guests attending using our tickets to dress smart-casual and make an effort to look smart, but be comfortable. Most theatres do not operate a strict dress code, however always read your ticket and listen to the advice of your concierge manager as individual shows/performances may alter this rule.
Are there performances on sundays?
Yes, contact the concierge to help find a show/performance on a Sunday for you. Although theatre's regularly close on Sunday, there are exceptions.
What time should i arrive to the theatre?
The Lexo Club advises that you arrive at least 30 minutes prior to the performance/show. However there is often a bar and snacks so it can be enjoyable to arrive earlier.
Can i take photo's or videos of the show?
No video cameras, cameras or recording devices are allowed in any theatres. In some of the larger theatres, images from the show can be bought in the foyer. Souvenir programmes are also available at most shows.
Can i order from oversea?
Yes. We accept orders from every country. However, we will collect payment from you in British pounds (GBP / £). Before coronavirus, tickets could be mailed overseas at an additional cost or you could collect your tickets at the theatre box office prior to the show at no extra cost. Now most of our tickets are contactless in the form of Print-At-Home tickets and are sent via e-mail as a downloadable PDF. Most events also no longer offer Box Office Collection and we currently no longer deliver tickets by post. This is not expected to change any time in the near future.
can i collect my tickets at the box office or can they be posted?
Due to coronavirus regulations, many events no longer give the option for patrons to have their tickets left at the theatre box office (a practise known as "will call"). In order to comply with SOLT’s See It Safely campaign and COVID-secure measures, most venues have now gone contactless. The Lexo Club currently delivers Print-At-Home tickets via e-mail, which come in the form of a downloadable PDF. We no longer send tickets by post. Box Office Collection and posted tickets are expected to be phased out entirely as theatres continue to go paperless.
can i cancel my tickets?
Sorry, but all bookings made with The Lexo Club are final and under normal circumstances cannot be refunded or exchanged.
This is standard industry policy. However, this does not always apply if you opt into Ticket Plan, which insures you for the cost of your tickets in the event you are unable to attend due to circumstances out of your control that are specified in the ticket plan insurance policy. You are always welcome to cancel your tickets, but you will not be refunded for them unless the performance that you booked is confirmed as cancelled by the production. We may also offer you the option to put your tickets up for resale and in the event that they are resold, you may get a partial refund.
This is standard industry policy. However, this does not always apply if you opt into Ticket Plan, which insures you for the cost of your tickets in the event you are unable to attend due to circumstances out of your control that are specified in the ticket plan insurance policy. You are always welcome to cancel your tickets, but you will not be refunded for them unless the performance that you booked is confirmed as cancelled by the production. We may also offer you the option to put your tickets up for resale and in the event that they are resold, you may get a partial refund.
What happens if the show is cancelled?
If a show or performance is confirmed as cancelled by the production (particularly due to coronavirus or other Acts of God), you will have the option to exchange your tickets to a later date should the show or performance be rescheduled or you may receive a full refund at no extra cost.
We also offer the option of a credit note in the form of a gift voucher, which can be redeemed for any show on sale with The Lexo Club. We will do our best to contact you beforehand and as soon as we are made aware of any show or performance cancellations. However, due to COVID-19, please note that tickets may not be refunded until 14 business days after the date your performance was due to take place. We will do our best to book you into the same seats should you choose to exchange your tickets.
We also offer the option of a credit note in the form of a gift voucher, which can be redeemed for any show on sale with The Lexo Club. We will do our best to contact you beforehand and as soon as we are made aware of any show or performance cancellations. However, due to COVID-19, please note that tickets may not be refunded until 14 business days after the date your performance was due to take place. We will do our best to book you into the same seats should you choose to exchange your tickets.
