We are currently working on a new pricing model that makes journey prices easily estimated, charged and also gives our members an idea of what the affordability of our chauffeur service is like.
We are looking to change our pricing model due to the fact that we may need to alter pricing depending on how busy we are at that moment or other factoring variables.
We reserve the right to charge fees for cancellation, waiting times, incurred parking costs, congestion charge contribution (capped at £1 per journey) and also may, at our own discretion, lower or raise fees for the purpose of ensuring availability amongst our service. We also offer fixed airport transfer prices. Please talk to the concierge prior to your journey about the pricing and fees of your journey if you are concerned or interested about our current pricing model.
We understand that this is an inconvenience but we want to operate a spectacular service that offers a clear pricing model to its clients.
Kind Regards,
-
London
-
Paris
-
Dubai
<
>
|
Cancellation fees
- Cancelling the journey within 5 minutes after your chauffeur has been assigned = Free of Charge
- Cancelling the journey more than 5 minutes after your chauffeur has been assigned = £11.40 for Business Class & £16.20 for First and/or XL Class.
- Cancelling the journey after the car has arrived at the pick-up point = £11.40 + £0.90 per minute for Business Class and £16.20 + £1.32 per minute for First and/or XL Class.
Waiting Times & Parking
Each booking includes 5 minutes of free waiting. After 5 minutes of waiting, you will start to be charged the per minute rate according to your tariff. Paid parking and toll taxes are subject to extra charges, which will be added to the total amount of the journey. For your convenience, toll fee is charged in accordance with transponder rate.
Central London Congestion Charge
An additional £2 will now be added to journeys starting, ending or passing through the London Congestion Charge Zone. This goes directly to your chauffeur to help cover the new cost of driving through the capital.
Airport Transfers
Fixed fares for non-stop rides in or out of the eligible postcodes or areas of London. If a journey includes any stops, its cost will be calculated as per the standard tariff. Any charges to enter the airport will be added to the final fare. You can find our fixed fares for airport transfers by requesting it from The Lexo Club Concierge.
When booking in advance, the concierge will ask you for your flight number and departure date - your chauffeur will meet you on time. The flight will be tracked automatically by our concierge, and you will have 1h of complimentary waiting time after the flight lands. Parking fees will be added to the final fare.
When booking in advance, the concierge will ask you for your flight number and departure date - your chauffeur will meet you on time. The flight will be tracked automatically by our concierge, and you will have 1h of complimentary waiting time after the flight lands. Parking fees will be added to the final fare.
Payment
When requesting a chauffeur our system will generate an expected price, this will then be charged to your payment method linked to your membership with us. After that any additional costs, fees or charges will be charged after the ride has been complete.
|
Cancellation fees
- Cancelling the journey within 5 minutes after your chauffeur has been assigned = Free of Charge
- Cancelling the journey more than 5 minutes after your chauffeur has been assigned = €15 for Business Class & €24 for First and/or XL Class.
- Cancelling the journey after the car has arrived at the pick-up point = €15 + €1.20 per minute for Business Class and €24 + €1.80 per minute for First Class and €18 + €1.62 per minute for XL Class.
Waiting Times & Parking
Each booking includes 5 minutes of free waiting. After 5 minutes of waiting, you will start to be charged the per minute rate according to your tariff. Paid parking and toll taxes are subject to extra charges, which will be added to the total amount of the journey. For your convenience, toll fee is charged in accordance with transponder rate.
Additional charging zones
Currently there are no additional charges applied for driving in any zones in Paris.
Airport Transfers
Fixed fares for non-stop rides in or out of the eligible postcodes or areas of London. If a journey includes any stops, its cost will be calculated as per the standard tariff. Any charges to enter the airport will be added to the final fare. You can find our fixed fares for airport transfers by requesting it from The Lexo Club Concierge.
When booking in advance, the concierge will ask you for your flight number and departure date - your chauffeur will meet you on time. The flight will be tracked automatically by our concierge, and you will have 1h of complimentary waiting time after the flight lands. Parking fees will be added to the final fare.
When booking in advance, the concierge will ask you for your flight number and departure date - your chauffeur will meet you on time. The flight will be tracked automatically by our concierge, and you will have 1h of complimentary waiting time after the flight lands. Parking fees will be added to the final fare.
Payment
When requesting a chauffeur our system will generate an expected price, this will then be charged to your payment method linked to your membership with us. After that any additional costs, fees or charges will be charged after the ride has been complete.
We will use the exchange rate provided by our bank and payment processors and then charge in £GBP as all payments and charges we make are in pounds. British VAT is still applicable to all chauffeur orders regarding travel inside or outside of the United Kingdom.
We will use the exchange rate provided by our bank and payment processors and then charge in £GBP as all payments and charges we make are in pounds. British VAT is still applicable to all chauffeur orders regarding travel inside or outside of the United Kingdom.